A-1 Airport Limousine Service - Chicago

Frequently Asked Questions

  • Q. Are there any days you are closed?
    A. No. A-1 Airport Limousine Service, Inc. operates 24/7, 365 days a year.
  • Q. Do you have buses, mini-buses, or vans?
    A. For these types of requests, we work with affiliate partners to help you accommodate large groups in a cost effective manner. If you have needs in this area, please contact our customer service department.
  • Q. Do you meet passengers in the airport?
    A. Yes, we provide a service called baggage meets. Since September 11th, airport regulations restrict our greeters from going to the gates, so our greeters meet passengers in the baggage claim area. Our greeters carry A-1 Airport Limousine Service signs with the passengers’ last names. This service has an additional fee, requires a private car, and must be made by calling our office. Baggage Claim Meet option is NOT available if you make your reservation on the web.
  • Q. Is my information secure on your web site?
    A. Yes. When you fill out any personal information, including your credit card number, you are on a secure site where the information is encrypted for your security and protection.
  • Q. Will your driver help me with my luggage?
    A. Yes, our chauffeurs do help clients with their luggage.
  • Q. I do not want spam. If I give you my email address so that I can receive a confirmation, will you sell my personal information to other companies?
    A. No, we will not sell your information to anyone. For more detailed information, please see our privacy policy.
  • Q. Do you accept checks?
    A. We accept business and individual checks as long as they are drawn on banks within the state of Illinois.
  • Q. What happens if my flight is delayed?
    A. At A-1 Airport Limousine Service, we have the technology to monitor all flights arriving at O’Hare and Midway airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays—we will have this information. The only time we ask that you call is if you are bumped to a different flight or you missed your flight.
  • Q. What credit cards do you accept?
    A. We take all major credit cards including American Express, Diners Card, Discover Card, MasterCard, and Visa.
  • Q. Do you have child seats in your limousines and sedans?
    A. No, we do not have child seats, but all vehicles are equipped with the proper seat belts if you choose to bring your own child seat.
  • Q. Do your rates vary based upon time of day or day of week?
    A. Our rates are the same seven days a week except that there is a late night surcharge for trips started between 11PM and 4:30AM.
  • Q. Do all weddings have to be booked as charters?
    A. Yes, weddings must be booked as charters whenever anyone from the bridal party is present in the vehicle. However, guests of the wedding are welcome to book town-to-town reservations to handle their individual transportation to the events.
  • Q. Do you have a Lost and Found department?
    A. Yes, we do. Please call 630-833-3788 and ask for Lost & Found between the hours of 6:30AM and 5:00PM Central Time. Please understand that A-1 Airport Limousine Service, Inc. is not responsible for any articles that are lost or left in the limousines, but we will certainly do our best to help you locate any lost items.
  • Q. What is your cancellation policy?
    A. We have several different cancellations policies that are dependant upon the type of service you are using. Be sure to look at the cancellation policy listed on your faxed/emailed confirmation.
  • Q. What about towns that are not in your system?
    A. Our general area of travel is anywhere in Illinois, Wisconsin, and Indiana, but we will travel to other places upon request. Please call our reservations department to inquire about other locations.
Powered by The Hudson Group Ground Transportation System

© 2012 A-1 Airport Limousine. All Rights Reserved.