Frequently Asked Questions
Q. How do I open an account?
A. A. We have two types of billing accounts—personal or corporate. You must fill out an application and fax it to us for review. Approval may take a few weeks, but we will notify the individual/company of the new account number upon approval. Please note that we have a minimum service requirement of $300 per month or a $20 service fee will be added to the account. To avoid service fees, an automatic credit card account may be opened which has no minimum service requirement. Contact our office and ask for a Charge Request Form to be emailed or faxed. Call us at 630-833-3788 and ask for the accounting department.
Q. How can I get a duplicate receipt?
A. Call 630-833-3788 and press 7 for the accounting department, someone from this department will email or fax you an office receipt for your records.
Q. How do I know who made a reservation for a trip on my invoice?
A. On each invoice, there is a column marked MADE BY. This column should indicate who called to book the reservation with our company. If you should need further details, please call 630-833-3788 and ask for the accounting department.
Q. Why are the dates on my credit card sometimes different from the dates I traveled?
A. We are able to process most credit card transactions at the time of travel. However, there are times when we can not process the credit cards in our vehicles. When this happens, the process date could be anywhere from a week to ten days after the actual date of travel. If this delay makes it difficult for you to reconcile your travel expenses, we suggest using the change portion of your gratuity to indicate the date of travel. For example, if you travel on the 18th of the month and the desired tip amount was $3.00, change the gratuity to $3.18. This way your statement total will show 18 cents which corresponds to that particular date of travel.
Q. Why is the amount I was quoted different from the amount I was charged?
A. Quoted rates are based upon information given at the time the reservation was made; however, additional charges can be incurred due to extra stops, waiting time, etc. If you do not feel that you had any additional services, please call or email our accounting department to review your charges.
Q. How often do you invoice?
A. We normally process invoices every two weeks.
Q. Do I need an account to make a reservation?
A. No, you do not need an account to make a reservation, but we do require a credit card guarantee on non-account trips.
Q. Where do I send my payment?
A. Send all payments to:
A-1 Airport Limousine Service, Inc.
114 East Lake Street
Bloomingdale, IL 60108
Q. How do I make payments to my billing account?
A. We have two methods of payment.
- The first would be to receive an invoice every two weeks and mail in your payment. When mailing in a payment, please indicate the account number and invoice number on the check.
- The second is to have a credit card automatically charged for the full invoice amount every two weeks. You will then receive the invoice marked paid.